Dewesoft's Privacy Policy
Below you can read Dewesoft's privacy policy rules:
General privacy policy rules
Safeguarding your personal data is very important to us and, accordingly, we strive to ensure the highest level of privacy by providing appropriate technical and organizational measures to ensure a high level of personal data security. All personal data is processed solely on the basis of legal grounds and individual consent declarations in accordance with currently valid standards and legislation applicable to the protection of personal data, in particular as defined in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "General Data Protection Regulation" or “GDPR”) and Slovenian legislation (the applicable Law on the Protection of Personal Data ("the ZVOP-2")).
The purpose of this Privacy Policy is to inform all users of our services with all the necessary information related to the processing of your personal data.
Please find the information as per Art. 13 of GDPR below:
PERSONAL DATA CONTROLLER
Personal data controller is the company Dewesoft d.o.o., Gabrsko 11A, 1420 Trbovlje, email: info@dewesoft.com. For more information, please refer to “About Us” section of this website.
SCOPE AND PURPOSE OF PERSONAL DATA PROCESSING AND THEIR STORAGE
for the purpose of sending the newsletter, we collect your email address to send you the newsletter
We process your personal data about website visitors through the following tools and collect it through various forms on our website:
ActiveCampaign: email tool
Crisp: live chat tool
Intrix: CRM
Dealfront: lead generation tool
Google Analytics: tracking web traffic
Calendly: 1 on 1 meeting
If you contact us via any of the contact forms (to contact us or to receive an offer) on our website, we will process the personal data about you that you provide to us via the form, but at least the following: name and surname, e-mail address, telephone number, company name, country, reason for contacting us and the content of your message.
We will also process your personal data when you contact us to obtain an evaluation licence ("Get DewesoftX Evaluation Licence") - in this case, we will process all the data you provide about you, but at a minimum: first name, last name, email address, telephone number, company, country and industry.
We also process your personal data when you create your Dewesoft Profile (Dewesoft Account): first name, last name, company, country, email address, phone and password.
For the purpose of enabling the "support portal", we process your name and email address and this information is entered into the "Fresh Desk" application.
Livechat - for the purposes of providing the chat service, we collect information about you that you provide to us
Legal basis for processing personal data
NEWSLETTER: The legal basis for sending you newsletter is your consent, which you have given by signing up to receive our newsletters via the form on our website or by providing us with your e-mail address in any other way. You can withdraw your consent at any time by unsubscribing from the newsletter in each copy you receive (there is always an unsubscribe option at the bottom where you can click to unsubscribe and thus withdraw your consent). We will also send you the newsletter on the basis of Article 226(2) of the Electronic Communications Act (ZEKom -2) when you purchase or enquire about a service from us. Each copy of the newsletter (irrespective of the legal basis for sending it) will provide you with a clear and explicit option to opt-out of such use of your email address free of charge and easily, provided that you do not opt-out of such use at the outset.
IN CONNECTION WITH YOUR VISIT TO OUR WEBSITE:
a contractual or potential contractual relationship
the legitimate interest of the controller
consent
Explanation of legitimate interests
The Controller shall also process personal data on the basis of its legitimate interests pursued by the Controller, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. Where legitimate interest applies, the Controller shall always carry out an assessment in accordance with the General Data Protection Regulation.
We use your personal data on the basis of legitimate interest, in particular in the event of a dispute, to resolve the dispute amicably or in court and to protect our legal interests, but also to resolve any complaints from our business partners regarding the work of our employees or colleagues.
Pursuant to the General Regulation, in the event of suspected irregularities detected by the Controller in the course of or in connection with the Controller's work, the Controller may process data about individuals for the purpose of identifying and preventing possible fraud or abuse and may, where appropriate, also transmit such data to other providers of such services, business partners, the police, public prosecutors or other competent authorities. For the purpose of preventing future abuse or fraud, data on the history of identified abuse or fraud in relation to the individual, including data on the scope and content of past cooperation with the Controller and, for example, the IP address, may be retained for a period of 5 years after the termination of the business or contractual relationship.
Before processing your personal data on the basis of legitimate interest, the controller has carried out an impact assessment and adopted the relevant internal acts.
Users or categories of users personal data, if any
contract staff of the controller (in particular employees of branches on a need to know basis)
Information on transfers of personal data to a third country or international organisation: In some cases, your personal data is transferred to third countries, but always with the adoption and observance of all prescribed security measures. These third countries are countries outside the EU where the Dewesoft Group has subsidiaries and the transfer of data is carried out only within the Group (the companies in the Group - the subsidiaries - only have access to the data stored on the server in the EU and only to the data relating to their own country).
The period of retention of the personal data or, where this is not possible, the criteria to be used to determine that period: The controller will only keep your personal data for as long as necessary to fulfil the purpose (e.g. data processed by the controller on the basis of legitimate interest) for which the personal data were collected and further processed. Those personal data which the Controller processes on the basis of the law shall be kept by the Controller for the period prescribed by law or, if the law does not prescribe a retention period, until the purpose for which they were collected has been fulfilled.
Those personal data processed by the Controller for the performance of a contractual relationship with an individual shall be retained by the Controller for the period necessary for the performance of the contract and for a period of 5 years after termination of the contract, except in cases where there is a dispute between you and the Controller in relation to the contract, in which case the Controller shall retain the data for a period of 5 years after the finality of the court or arbitral award or settlement, or, in the absence of a court or arbitral award or settlement, for a period of 5 years from the date of th settlment by the parties peacefully.
The Controller shall keep the personal data processed by the Controller on the basis of the personal consent of the data subject permanently, until the withdrawal of such consent by the data subject or until the request for the termination of the processing. The Controller shall delete such data before revocation only where the purpose of the processing of the personal data has already been achieved or where required by law.
After the retention period has expired, the controller shall erase or anonymise the personal data in an effective and permanent manner so that they can no longer be associated with a specific individual.
Information on the existence of the rights of the individual to request access to personal data and the rectification or erasure of personal data or the restriction or existence of the right to object to processing and the right to data portability: By written request sent to the Controller's address or by e-mail to info@dewesoft.com, the data subject may request access to, rectification, amendment, blocking, restriction or erasure of personal data, object to the processing of personal data concerning him or her, and request the transfer of data. The controller will decide on the data subject's request in accordance with the legal basis on which the processing of personal data is based.
A request for a right must state the reasons for the request, the right to which it relates, and the right being claimed. The request must be signed. Anonymous requests shall not be considered by the controller. If the Controller has doubts about the identity of the individual who is to make a request for the exercise of a right, the Controller may require the individual to further prove or substantiate his or her identity (including by consulting the individual's identity document). False requests or requests made with the intent to clearly annoy may be reported by the Controller to the competent supervisory and/or law enforcement authorities.
Information on the right to withdraw consent where processing is based on consent: you may withdraw your consent at any time without affecting the lawfulness of the data processing carried out on the basis of your consent up to the time of its withdrawal.
Information on the right to lodge a complaint with the supervisory authority: You may lodge a complaint with the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, e-mail: gp.ip@ip-rs.si telephone: 012309730, website: www.ip-rs.si).
Information about the processing of your personal data based on the law and contractual relations: if the provision of personal data is a contractual obligation, an obligation necessary for the conclusion and performance of a contract with the Controller or a legal obligation, you must provide personal data; if you do not provide personal data, you cannot conclude a contract with the Controller, nor can the Controller provide you with the services or products under the contract as it does not have the necessary data for the performance of the contract. The same applies, mutatis mutandis, if you do not provide the Controller with personal data that your employer collects from you in order to comply with a legal obligation - e.g. in the context of an employment relationship. If you do not provide the employer with the information requested as required by the employer under the rules governing the employment relationship, it will not be possible to conclude an employment contract with the employer.
CHANGES OF PRIVACY POLICY
Dewesoft reserves the right to change this Privacy Policy at any time, without prior notification. In particular, this Privacy Policy may be changed when required by law or other applicable regulations.
Cookie policy
Dear visitor,
You are on the official website of Dewesoft d.o.o., Gabrsko 11a, 1420 Trbovlje, Slovenia, EU (“Dewesoft” or the “company”).
The Dewesoft company monitors website visits in order to improve the user experience and monitor website operation. Because of this and in relation to social network access, cookies may be uploaded to your device when you visit the Dewesoft website.
Cookies are small text files that a website stores on your computer or mobile device when you visit it. Cookies allow a website to recognise your device and record certain information about your visit. We use them for a variety of purposes, such as improving site performance, analysing traffic and personalising content. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual's preferences and experience, saving time and making the browsing experience more efficient and enjoyable.
The Dewesoft website uses the following cookies:
Essential Cookies
| Cookie | Expiry | Description |
|---|---|---|
| CONSENT | 2 YEARS | Used for maintaining consent state on embedded YouTube videos. |
Non-Essential Cookies
| Cookie | Expiry | Description |
|---|---|---|
| _ga | 1 YEAR | The main cookie used by Google Analytics. Enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. |
| _ga_* | 1 YEAR | A cookie used by Google Analytics. Enables a service to persist session state such as count and page views. |
| _lfa | 1 YEAR | Leadfeeder for identifying website visitors |
| crisp-client | 1 YEAR | Crisp web chat client for sales and support inquiries |
Dewesoft only uploads non-essential cookies to your device, used to access the site if you consent to this transfer by clicking the "I agree" button in the pop-up box on the website. If no consent is given, Dewesoft will not upload any non-essential cookies, which may result in limited user experience when browsing the Dewesoft website.
By clicking the "I agree" button, you explicitly confirm that you have read and understood the policies of third parties relating to third-party cookies. You agree to have such third-party cookies transferred to your device and confirm that you understand the potential use of the data collected through the above-mentioned third-party cookies.
If you want to block or delete the uploaded cookies, you can do so in your browser settings at any time. Most browsers allow you to accept, reject or delete cookies. Please refer to the browser instructions on how to delete cookies. If you have any problems with blocking or deleting cookies or if you have any other questions regarding this policy, you can contact our technical support at dewesoft@dewesoft.com or use other published contact details.
Privacy policy for DewesoftM app
Last updated: 2/07/2024
IMPORTANT: Please read this Privacy policy carefully before using our mobile application DewesoftM (the "App"). This Privacy policy (“Policy”) is entered into by and between DEWESoft d.o.o. software development and production of electronic components, Gabrsko 11A, 1420 Trbovlje, registration number: 1580850000, tax number: SI 57193517, (‘’DEWESoft’’) and you (‘’User’’), the user of this App. Access to and use of the App are provided subject to the Policy set forth herein. By downloading, accessing and using the App, the User hereby agrees to this Policy.
The term DEWESoft in this Policy includes the Company itself, its subsidiaries and other affiliates and other related companies, associated companies, subsidiaries, and their respective officers, directors, managers, owners, partners, agents, employees, representatives, administrators, vendors and licensees.
By using the App, the User acknowledges that User has read and understood this Policy and the disclaimer regarding the non-collection of personal data.
Please note that the following disclaimer pertains to the use of the measurement app (the "App") and its data collection practices.
Data Collection
The App solely utilizes the device's camera, gallery or photo library, GPS, microphone, and Wi-Fi or mobile data transfer capabilities to provide measurement functionalities. However, no data related to these features is stored or transmitted by the App.
Location
DEWESoft hereby assures Users that the App does not collect any personal data, including but not limited to GPS locations, photos, videos, or audio recordings. However, for accurate and functional usage of the App, the App utilizes locations (via GPS) for map centering.
User Privacy
DEWESoft is committed to protecting User privacy and ensuring the security of personal information. As a result, the App has been designed to operate without requiring or storing any User-specific data.
While the App may request permission to access certain App features, it does so solely for the purpose of providing the intended measurement functionalities. No personal data is collected, processed, or shared with third parties.
Data Security
DEWESoft employs reasonable security measures to safeguard the App and its infrastructure against unauthorized access, disclosure, alteration, or destruction.
Despite our best efforts, please be aware that no method of data transmission or storage is entirely secure. Therefore, DEWESoft cannot guarantee absolute data security and accept no liability for any unauthorized access or data breach.
For more information regarding DEWESoft’s general Privacy Policy please go to: https://dewesoft.com/privacy-policy
Data Sharing and Disclosure
DEWESoft does not share or disclose any personal information collected by the App because the App does not collect any personal information.
DEWESoft may disclose non-personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
Changes to the Disclaimer
DEWESoft reserves the right to update or modify this disclaimer at any time without prior notice. Any changes to the disclaimer will be effective immediately upon posting the revised version on the App.
Contact
If the User has any questions, concerns, or inquiries regarding this disclaimer or the App's data collection practices, please contact us at support@dewesoft.com.
Privacy policy for participation at the Dewesoft Measurement Conference
NOTICE TO INDIVIDUALS CONCERNING THE PROCESSING OF PARTICIPANTS' PERSONAL DATA AT DEWESOFT INTERNATIONAL MEASUREMENT CONFERENCE (MC 2024).
Personal Data Collection Controller: Dewesoft d.o.o., Gabrsko 11a, 1420 Trbovlje, phone number +386 3 56 25 300, e-mail address: info@dewesoft.com.
DPO contacts (ang. DPO): N/A.
Purpose of personal data processing: For organizing the Dewesoft Measurement Conference 2024.
We collect the following personal data from you
When you enter or collect your ticket, we will ask you to identify yourself with a photo ID document. This is because tickets are linked to a person and are not transferable. We will only see your ID document to verify your identity - we will not copy or otherwise process it.
Once you have been successfully identified, you will receive an accreditation badge, which you are required to always wear during the conference and which also allows you to enter the venue. The accreditation will contain your name, the company you represent, and your position in that company as you indicate it to us.
About the event participants
Name, surname, residential address, e-mail address, telephone number, the name of your employer or company on whose behalf you are attending the event and your function with the employer or company, your accommodation address, any allergies, diets, means of transport to the event venue and other personal data as provided in each registration form, all for the purpose of organizing the event, including: communicating with you, arranging accommodation for you, arranging transport to and from the event, information about diets and allergies for the purpose of arranging meals at the event or for the event, arranging for additional services, tickets and additional staff for you, your date of birth, your ID number, etc.
The event will be photographed and filmed. All participants of the event can therefore expect that their image may appear in photographs and/or videos of the event, and we will use these photographs and videos for our own promotional purposes, such as: posting on social networks in connection with the event or in connection with the promotion of our company, posting in the print media and on social networks and relevant web portals in connection with the event, as well as in connection with the promotion of DEWESOFT d.o.o., in our brochures and at internal events...
The recordings and photographs may also be published more widely, on television, radio and generally on the internet, and may be used by persons other than DEWESOFT d.o.o.. but authorized by Dewesoft d.o.o.., such as group companies.
The possibility of photographing and filming cannot be excluded, nor will any objections be considered if the individual does not wish to be in a particular published photograph. However, we will endeavor to ensure that a designated area is set aside for photographing and taking close-ups of individuals, even if photographers and videographers are identifiable and you are able to move away from the lens appropriately, and we will try to make the event itself as group oriented as possible, without singling out any individual.
Sometimes we will also collect slightly unusual information from you, such as your clothing (shirt and jersey) number, shoe number.... We collect such information from you when we make various headwear, t-shirts, shoes for you, or organize activities where special protective clothing and/or equipment is required, or for the proper conduct of other conference-related activities (hereafter: apparel size).
In certain cases, we also collect personal data from you which we need to invoice you for the services you have ordered.
The amount of personal data processed depends directly on which conference package you choose or which of our accompanying services you choose in addition to attending the conference (e.g. - if you wish to organize your own accommodation, then we will not, of course, collect the personal data we would need from you if you would like us to organize your accommodation for you).
If you will be accompanied by a partner and/or children, we will also need and further process the same categories of personal data from your companions, depending on whether and in which part they will be attending the MC 2024 conference and the range of accompanying services we provide.
Please note that MC 2024 conference attendees must be 18 years of age. Younger participants may only attend the event and the accompanying services (program) if accompanied by an adult, under the supervision and with the consent of their parents/guardians.
If you are a payer of our services, we will process the following data for the purposes of billing and invoicing for our services: payer's data (name and address), tax number (if the payer is a sole trader or other legal entity). We will receive the number of your transaction account from which you will make the payment indirectly at the time of your payment. We do not need this information.
If you pay using a credit or debit card, your personal data will be processed by an external payment service provider, Stripe Payments Europe, Limited. You can read more about Stripe's processing of personal data here https://stripe.com/en-gb-si/privacy
We aggregate the personal data collected into our guest address book.
When you use our services (attend an event organized by us in any form), we process your e-mail address when you provide it to us, also for the purpose of sending you our advertising messages and newsletters (Dewesoft newsletter).
Based on your participation in our conference, we will send you news related to the conference for the duration of the conference (MC newsletter).
You may unsubscribe from all the above communications at any time by following the unsubscribe instructions in each individual communication. The legal basis for this processing of your personal data is Article 226, paragraph 2 of the Electronic Communications Act (Official Journal of the Republic of Slovenia, No. 130/22 and 18/23 - ZDU-1O).
As an attendee at the conference (i.e. a customer of our services), we will enter your data received from your event registration directly into our CRM Intrix system and Active campaign system, which means that you may be contacted by the Dewesoft Group sales team at some point in the future (you may be contacted by our sales team from the country you are from or who is responsible for that country's market).
Legal basis for the processing of personal data
We collect the above described personal data about you (and your companions) primarily on the basis of a (current or potential - e.g. enquiry) contractual relationship with us (your participation in the event, your expressed interest in using our accompanying services such as various transport services, etc.), which falls under Article 6(1)(b) of the GDPR.
In certain cases, we process your personal data based on our legitimate interests, such as the protection or pursuit of our legal interests, as well as the taking of photographs and videos of event attendees and contact by our sales team, all of which fall under point f of the first paragraph of Article 6 of the GDPR.
However, we also collect some of your data based on your consent (e.g., providing your details of your dress code, leg number, head circumference.... except where we need this data to provide protective equipment, in which case the basis for processing this data is a contractual relationship and if you do not wish to provide us with this data, you will not be able to attend activities where protective equipment is required), which falls under point a of Article 6(1) of the GDPR.
Where we also undertake the function of billing for the services you have ordered, we also collect your personal data on the basis of specific regulations that apply to us, e.g., to comply with tax regulations (issuing and storing invoices and other accounting documentation).
In exceptional cases, we may also process your personal data on the basis of your vital interest (e.g., in the event of a medical emergency), but only if you are unable to take care of your own health at a certain moment and only for as long as your condition persists.
You must provide us with the personal data that we collect about you on the basis of our current or potential contractual relationship (i.e. the personal data that we collect from you in order to provide you with the particular service that you wish to order or to respond to an enquiry about a particular service that we provide), otherwise we will not be able to provide you with the service or respond to your enquiry.
The same applies to those personal data that we collect from you in order to comply with our legal obligations (i.e. obligations that we are required to fulfil by law). Again, our cooperation will not be possible if you do not provide us with the personal data requested.
Legitimate interests
The safety of persons and property, the protection of the controller's legal interests and the protection of the controller's commercial interests, as already explained in the preceding paragraphs of this document.
The Controller processes personal data on the basis of its legitimate interests pursued by the Controller, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. The Controller shall carry out a Legitimate Interest Impact Assessment (LIA) before processing personal data.
Users or categories of users of personal data, if any
We will only share your personal data to the extent necessary for the performance of the specific service with photographers, videographers, drivers who provide transport for us, accommodation providers (e.g. hotels) that you have selected, food and beverage providers who work with us for the specific event, our additional and complementary service providers (e.g. our providers and organizers of afternoon activities), external accountants who issue invoices for services rendered, payment service providers, insurance companies, state authorities, local authorities, law enforcement authorities, courts and other entities (e.g. external collaborators - drivers, event organizers if they are external collaborators, etc.) for the purpose of establishing your identity
Information about transfers of personal data to a third country or an international organization
In individual cases, your personal data is transferred to third countries, but always with the adoption and observance of all the prescribed security measures. These third countries are countries outside the EU where the Dewesoft Group has its subsidiaries or distributors.
The period of retention of the personal data or, where this is not possible, the criteria to be used to determine that period
We will only process your personal data to the extent necessary for the purposes of the processing and for as long as necessary to achieve those purposes, generally for 5 years from the end of the conference, provided that the purpose of the processing of the individual data has been fulfilled in the meantime.
We process personal data until the purpose for which they were collected has been fulfilled, in particular where the processing of personal data is necessary for the purpose of or in connection with a contract concluded with us, except in cases where the retention period of personal data is prescribed by law. In these cases, we will keep your personal data in accordance with the legal provisions.
Personal data which we collect and further process solely on the basis of your consent will, in the event of revocation of consent, cease to be processed by us upon revocation.
Insofar as not otherwise provided for in this Privacy Policy or in other legal, regulatory or internal acts, the purpose of the processing of personal data shall be deemed to have been achieved when the maximum limitation period for asserting or defending claims arising out of a particular factual situation has expired (the general limitation period is 5 years or longer - 10 years). In the absence of special circumstances justifying longer retention of your personal data (e.g. assertion and/or defense of legal claims).
Information on the existence of the rights of the data subject to request access to personal data and rectification or erasure of personal data or restriction or the existence of the right to object to processing and the right to data portability: by written request sent to the Controller's address or by e-mail to info@dewesoft.com, the data subject may request access to, or the completion, rectification, blocking or restriction of, the processing of, or the erasure of, his or her personal data, to object to the processing of personal data concerning him or her, and to the portability of the data. The controller will decide on the data subject's request in accordance with the legal basis on which the processing of personal data is based.
Information on the right to withdraw consent where the processing is based on consent
You may withdraw your consent at any time without affecting the lawfulness of the processing of the data carried out on the basis of the consent until its withdrawal.
Information on the right to lodge a complaint with the supervisory authority
You may lodge a complaint with the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, e-mail: gp.ip@ip-rs.si telephone: 012309730, website: www.ip-rs.si).
Information on the existence of automated decision-making, including profiling, and, at least in such cases, meaningful information on the reasons for it, as well as the significance and foreseeable consequences of such processing for the data subject
We will not process your personal data in a manner which would constitute profiling, or any other automated decision-making based on them. The conference will consist of different sessions, from which the data subject will choose and register, and on this basis the organizer (controller) will draw up a program and guide him/her through the conference in the ways described above (e.g. by means of various reminders and information about the start, end, location, etc. of each session or accompanying activity).