Dewesoft's Privacy Policy
Below you can read Dewesoft's privacy policy rules:
General privacy policy rules
Introduction
This Privacy Policy describes our policies and procedures on the online and offline collection, use, and disclosure of your information when you use our services. It tells you about your privacy rights and how the law protects you. It explains what kind of personal data is collected and how it is used by Dewesoft when you interact with us - meaning use our website, purchase and use our products, contact our customer support, visit or participate in our seminars and webinars, subscribe to our newsletters, or any other interaction with Dewesoft.
We use your personal data to provide and improve our services. By using the services, you agree to the collection and use of information in accordance with this Privacy Policy.
We are aware of the importance of proper use and protection of the personal data of visitors and users of our website. Dewesoft d.o.o. and our subsidiaries:
Dewesoft GmbH, Austria,
Dewesoft KCW GmbH, Austria,
Dewesoft Brasil Comercio e Importacao Ltda, Brazil,
Dewesoft China Ltd, Hong Kong.
Dewesoft Aps, Denmark,
DEWEFrance, France,
DEWESoft Deutschland GmbH, Germany,
Dewesoft Finland Oy, Finland,
Dewesoft India Pvt Ltd, India,
Dewesoft S.r.L., Italy,
Dewesoft Mexico S. de R.L. de C.V., Mexico,
DEWESoft RUS LLC, Russia,
Dewesoft SEA Pte Ltd, Singapore,
Dewesoft AB, Sweden,
Dewesoft UK Ltd, UK, and
Dewesoft LLC, USA.
are committed to keeping your personal information safe and secure.
Your integrity and your trust are important to us, so we process your personal data obtained on the website in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and other regulations in this area. This policy is effective from May 1st, 2021.
By consenting to this Privacy Policy, you consent to our collection, use, and disclosure practices, and other activities described in this Privacy Policy. The terms in the field of personal data protection in this notice e.g. personal data processing, controller, processor, etc. are used as defined in Article 4 of the General Data Protection Regulation.
DEWESoft d.o.o., located at Gabrsko 11a, Trbovlje, Slovenia, is the controller for the processing of personal information that falls within the scope of this Privacy Policy. In case of questions concerning our use of your personal data or your rights in relation to your personal data, we are available for you by e-mail at dewesoft@dewesoft.com.
Personal data
We collect information that you provide directly to us. For example, we collect information when you create an account to access our online services like Forum, Developers Portal, Online PRO Training, or Download Centre, participate in events like the Measurement Conference, fill out a contact form, subscribe to a newsletter, apply for a job, request customer support, use our website and communicate with us, or interact with the webchat.
We collect and process personal data only when necessary and with a legal basis for processing. In doing so, we follow the principle of the minimum amount of data, which means that we process only those and as much personal data as is strictly necessary to achieve the lawful purpose of processing. We process personal data for which you have given consent e.g. when subscribing to e-news or asking us a question, signing up for online training or when processing is necessary due to legitimate interests pursued by the operator or to fulfill contractual obligations.
The types of information we may collect include:
identifiers, such as your full name, phone number, email address, postal mail address, unique personal identifier, online identifier, internet protocol address,
commercial information, such as products or services purchased, obtained
professional or employment-related information such as company name, and business contact information (e.g., business phone number, address, or email); and
any other information you choose to provide.
When you visit our website, we automatically collect certain information about your device, including information about your web browser and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about your interaction with the Site such as the individual web pages or products that you view, and what websites or search terms referred you to the Site.
Purpose of personal data processing
We process your personal data on the website for one or more of the purposes listed in the following points:
Newsletter subscription
When you subscribe to the "Dewesoft newsletter" we will use your email address to inform you about news, product releases, and events, which may be of interest to you. We process your data exclusively to inform you about innovations in the field of technology development and new products and events that we organize.
For the use of your electronic address, we use the system of prior approval of use - so-called opt-in, which means that we will send you emails only if you explicitly agree to receive such electronic notifications. The only exception is when you send us a request to prepare an offer - then you will be added to the list of email recipients based on legitimate interest.
Your data is processed until you unsubscribe from receiving the news. If you no longer want to receive news from us, you can use the unsubscribe link found at the bottom of every marketing email.
Contact forms: contact us, get a quote, and evaluation license
Our contact forms are intended for you to ask questions to our sales or support team, send a request for a specific product, or receive an evaluation license of the DewesoftX software.
Your consent to the processing of your data is necessary to prepare an answer to a question of interest, prepare an offer for the requested product or service, granting the trial version of the software.
If you contact us via a form on our Website, we will respond to your inquiry using your personal data. On these forms, we collect the following information: name, company, country, e-mail address, and telephone number of the individual.
In the contact form, you also select the type of support and write down the specific question of interest, and select and mark the area from which the question is asked. For product requests and evaluation licenses, you indicate the application area of the product in question.
Your information might be shared with our subsidiary companies, distributors, and partners for sales and support purposes. It will be used to respond to you and will not be sold, traded, or given to any third party outside of our company.
The data collected by us in the prepared forms are intended to obtain the necessary data for the provision of a specific service.
If you do not want to fill in the contact form, you can send your questions to one of the email addresses next to the contact form:
support@dewesoft.com for technical support-related inquiries
sales@dewesoft.com for sales-related inquiries
When you fill in this form we also add you to the list of those receiving news from us - see Newsletter subscription. In each sent message, you have the option to unsubscribe from this service.
Apply for a job via the “apply now” form
If you wish to apply for one of our advertised jobs, you can use the form “Apply Now”. The form only requires the personal data that we need for this purpose, and your consent is needed for processing the application data.
The personal data required for this purpose are name, surname, e-mail address, telephone number(s), address, and postal code. Also, you have to choose a field of work, mark the job for which you are applying and attach your CV. Optionally, you can also write a cover letter.
Register Dewesoft account
You need to provide us with your personal data if you choose to register and open an account with us. The following data is required for the registration: name, surname, company, country, email address, and telephone number. You also set your password to access this account.
Upon creating your account, we will send you your personal login information. We also use your personal data to admin and secure your account – for instance, we can on your request use it to change your password.
We process these data based on our legitimate interest in managing our customer relationships effectively, and in protecting the confidentiality and integrity of your data.
When you are the holder of a Dewesoft Account you can manage all your subscriptions and notifications via the Manage Notifications menu. You also have access to the areas of Download, Training, and Forum.
If you no longer wish to keep your account, you may forward a request, and we will delete your data. Please use the email address: web@dewesoft.com. You will receive a notification by email when the deletion process is complete. We will stop processing the data based on revoked consent no later than 15 days after receiving it.
For how long we will retain your personal data
We only retain your data for as long as is needed for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, for example, to comply with applicable laws, resolve disputes, or to enforce our legal agreements and policies.
We also retain your Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our service, or if we are legally obligated to retain such data for longer periods.
Sharing of personal data with third parties
Your information will be used to respond to you and will not be sold, traded, or given to any third party outside of our company.
We may share your personal data with third parties - sub-processors - related to us in connection with our provision of services such as our business partners, email providers, web hosting providers, and providers of various information and communication technology services.
These third parties have only limited access to information about you, may use such information only to perform these tasks on our behalf, and are obligated to us not to disclose or use information about you for other purposes.
We will not share your data except with your consent or at your direction, and only in the following circumstances or as otherwise described in this Privacy Policy:
If vendors, consultants, and other service providers need access to such information to carry out work on our behalf for sales and support purposes; In response to a request for information if we are sure that disclosure is following or required any applicable law, regulation, or legal process,
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of Dewesoft or others, or
If it is within Dewesoft or between and among our current and future partners, affiliates, subsidiaries, and other companies under common control and ownership.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
ActiveCampaign, LLC
ActiveCampaign is a platform that we use to automate our email marketing. It allows us to plan and structure this activity, and to understand how you as a recipient interact with the email content. Using ActiveCampaigns we collect information from contact forms and see information about website activities. We use ActiveCampaign to send out newsletters, product updates, events, and webinar invitations and customize marketing based on your interests as stated above in points 3.1 and 3.2. To execute our service, we synchronize contact data between ActiveCampaign and Intrix. You can read more about how ActiveCampaign uses your personal information here Terms and Conditions.
Intrix CRM
Intrix is used for efficient management and administration of the business, for compliance with the legal obligations binding on the manager, or for promotional purposes. You can read more about how Intrix CRM uses your personal information in the Intrix Terms and Conditions.
Google Analytics
Google Analytics helps us understand how our customers use the Site. You can read more about how Google uses your personal information in Google's Privacy Policy. You can also opt-out of Google Analytics here.
Leadfeeder
Leadfeader is used for management and administration of our business, it shows the companies visiting our website and what they’re interested in. You can read more about how Leadfeeder uses your personal information in Leadfeeder's Privacy Policy.
Tracking technologies and cookies
We use cookies and similar technologies on our websites. Cookies or browser cookies are small files that are sent from a website to a browser and placed on your device to record information about your use of the website. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as you close your web browser.
We use cookies and similar tracking technologies to track the activity on our services and store certain information. We process the data we collect to give you a more seamless, consistent, and personalized experience such as providing you with personalized recommendations based on your use of the Website. Some cookies used by us may be rejected by you, but this may reduce your ability to use our websites or some of their services.
The technologies we use are beacons, tags, and scripts to collect and track information and to improve and analyze our services. We use both Session and Persistent Cookies for the purposes set out below:
Necessary/essential cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services available through our website and enable you to use some of its features. They help to authenticate users and prevent fraudulent use of our user accounts. Without these cookies, the services that you have asked for cannot be provided.
Cookies policy / notice acceptance cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if you have accepted the use of cookies on our website.
Functionality cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices you make when you use our websites, such as remembering your login details or language preferences. They provide you with a more personal experience and you avoid having to re-enter your preferences every time you use the website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
Protection of personal data
We have taken appropriate technical and organizational measures to ensure the confidentiality and security of your personal data, and to protect your data against unauthorized or unlawful use or processing, accidental loss, destruction, or damage, including:
Applying the principle of minimum data and processing on an anonymized basis wherever possible,
Training of our employees on the importance of confidentiality and maintaining privacy and security of personal data,
Restricting access to personal data only to employees who need the data in the course of their work,
Continuous and comprehensive updating and testing of our security technology,
Careful and responsible selection of our sub-processors;
Use of secure servers to store personal data, and
the appointment of an authorized person responsible for the protection of personal data.
We use the industry-standard security protocol Secure Sockets Layer (SSL) to encode sensitive information, such as credit card numbers for online purchase transactions via the Website.
Although we take reasonable security measures to protect your data when we receive it, you also need to ensure you take appropriate steps to protect your data. Be aware that the transmission of information - including personal data - over the Internet is not always completely secure. When you provide us with any information over the Internet, either by email, through our website, or in any other way, you do so entirely on your own responsibility.
Individual rights
You may exercise the following rights in relation to personal data by sending an email to dewesoft@dewesoft.com or in writing to us:
Request access to your data, and information related to the use and processing of these data;
Request the correction or deletion of your data;
Require a restriction on the use of your data;
Exercise the right to transfer your data;
Object to the processing of your data for certain purposes, and
Require the withdrawal of consent to the processing of your data. If you withdraw your consent, this will not affect the lawfulness of the processing of your data before the day on which you withdrew the consent.
For additional information on personal data rights, including certain restrictions that apply to some of these rights, Articles 12 to 23 of the General Data Protection Regulation apply directly.
For reliable identification in the event of you exercising any of the above rights, we may request additional information from you, if needed to confirm your identity. Otherwise, we will respond to your request without undue delay and at the latest within one month of receiving your request. Exceptionally, we may extend this period - in such cases, we will inform you of the extension.
You also have the right to file a complaint with the Slovenian Government's Office of the Information Commissioner if you consider that our processing of your personal data violates any regulations in the field of personal data protection.
Changes to this privacy policy
This Privacy Policy shall enter into force on the day of its publication on our website. We reserve the right to amend or supplement this notice.
We may change this Privacy Policy from time to time. You will be notified by a change of date of the policy or through additional notice such as a statement on our website or a direct email.
Privacy policy for participation at the Dewesoft Measurement Conference
NOTICE TO INDIVIDUALS CONCERNING THE PROCESSING OF PARTICIPANTS' PERSONAL DATA AT DEWESOFT INTERNATIONAL MEASUREMENT CONFERENCE (MC 2024).
Personal Data Collection Controller: Dewesoft d.o.o., Gabrsko 11a, 1420 Trbovlje, phone number +386 3 56 25 300, e-mail address: info@dewesoft.com.
DPO contacts (ang. DPO): N/A.
Purpose of personal data processing: For organizing the Dewesoft Measurement Conference 2024.
We collect the following personal data from you
When you enter or collect your ticket, we will ask you to identify yourself with a photo ID document. This is because tickets are linked to a person and are not transferable. We will only see your ID document to verify your identity - we will not copy or otherwise process it.
Once you have been successfully identified, you will receive an accreditation badge, which you are required to always wear during the conference and which also allows you to enter the venue. The accreditation will contain your name, the company you represent, and your position in that company as you indicate it to us.
About the event participants
Name, surname, residential address, e-mail address, telephone number, the name of your employer or company on whose behalf you are attending the event and your function with the employer or company, your accommodation address, any allergies, diets, means of transport to the event venue and other personal data as provided in each registration form, all for the purpose of organizing the event, including: communicating with you, arranging accommodation for you, arranging transport to and from the event, information about diets and allergies for the purpose of arranging meals at the event or for the event, arranging for additional services, tickets and additional staff for you, your date of birth, your ID number, etc.
The event will be photographed and filmed. All participants of the event can therefore expect that their image may appear in photographs and/or videos of the event, and we will use these photographs and videos for our own promotional purposes, such as: posting on social networks in connection with the event or in connection with the promotion of our company, posting in the print media and on social networks and relevant web portals in connection with the event, as well as in connection with the promotion of DEWESOFT d.o.o., in our brochures and at internal events...
The recordings and photographs may also be published more widely, on television, radio and generally on the internet, and may be used by persons other than DEWESOFT d.o.o.. but authorized by Dewesoft d.o.o.., such as group companies.
The possibility of photographing and filming cannot be excluded, nor will any objections be considered if the individual does not wish to be in a particular published photograph. However, we will endeavor to ensure that a designated area is set aside for photographing and taking close-ups of individuals, even if photographers and videographers are identifiable and you are able to move away from the lens appropriately, and we will try to make the event itself as group oriented as possible, without singling out any individual.
Sometimes we will also collect slightly unusual information from you, such as your clothing (shirt and jersey) number, shoe number.... We collect such information from you when we make various headwear, t-shirts, shoes for you, or organize activities where special protective clothing and/or equipment is required, or for the proper conduct of other conference-related activities (hereafter: apparel size).
In certain cases, we also collect personal data from you which we need to invoice you for the services you have ordered.
The amount of personal data processed depends directly on which conference package you choose or which of our accompanying services you choose in addition to attending the conference (e.g. - if you wish to organize your own accommodation, then we will not, of course, collect the personal data we would need from you if you would like us to organize your accommodation for you).
If you will be accompanied by a partner and/or children, we will also need and further process the same categories of personal data from your companions, depending on whether and in which part they will be attending the MC 2024 conference and the range of accompanying services we provide.
Please note that MC 2024 conference attendees must be 18 years of age. Younger participants may only attend the event and the accompanying services (program) if accompanied by an adult, under the supervision and with the consent of their parents/guardians.
If you are a payer of our services, we will process the following data for the purposes of billing and invoicing for our services: payer's data (name and address), tax number (if the payer is a sole trader or other legal entity). We will receive the number of your transaction account from which you will make the payment indirectly at the time of your payment. We do not need this information.
If you pay using a credit or debit card, your personal data will be processed by an external payment service provider, Stripe Payments Europe, Limited. You can read more about Stripe's processing of personal data here https://stripe.com/en-gb-si/privacy
We aggregate the personal data collected into our guest address book.
When you use our services (attend an event organized by us in any form), we process your e-mail address when you provide it to us, also for the purpose of sending you our advertising messages and newsletters (Dewesoft newsletter).
Based on your participation in our conference, we will send you news related to the conference for the duration of the conference (MC newsletter).
You may unsubscribe from all the above communications at any time by following the unsubscribe instructions in each individual communication. The legal basis for this processing of your personal data is Article 226, paragraph 2 of the Electronic Communications Act (Official Journal of the Republic of Slovenia, No. 130/22 and 18/23 - ZDU-1O).
As an attendee at the conference (i.e. a customer of our services), we will enter your data received from your event registration directly into our CRM Intrix system and Active campaign system, which means that you may be contacted by the Dewesoft Group sales team at some point in the future (you may be contacted by our sales team from the country you are from or who is responsible for that country's market).
Legal basis for the processing of personal data
We collect the above described personal data about you (and your companions) primarily on the basis of a (current or potential - e.g. enquiry) contractual relationship with us (your participation in the event, your expressed interest in using our accompanying services such as various transport services, etc.), which falls under Article 6(1)(b) of the GDPR.
In certain cases, we process your personal data based on our legitimate interests, such as the protection or pursuit of our legal interests, as well as the taking of photographs and videos of event attendees and contact by our sales team, all of which fall under point f of the first paragraph of Article 6 of the GDPR.
However, we also collect some of your data based on your consent (e.g., providing your details of your dress code, leg number, head circumference.... except where we need this data to provide protective equipment, in which case the basis for processing this data is a contractual relationship and if you do not wish to provide us with this data, you will not be able to attend activities where protective equipment is required), which falls under point a of Article 6(1) of the GDPR.
Where we also undertake the function of billing for the services you have ordered, we also collect your personal data on the basis of specific regulations that apply to us, e.g., to comply with tax regulations (issuing and storing invoices and other accounting documentation).
In exceptional cases, we may also process your personal data on the basis of your vital interest (e.g., in the event of a medical emergency), but only if you are unable to take care of your own health at a certain moment and only for as long as your condition persists.
You must provide us with the personal data that we collect about you on the basis of our current or potential contractual relationship (i.e. the personal data that we collect from you in order to provide you with the particular service that you wish to order or to respond to an enquiry about a particular service that we provide), otherwise we will not be able to provide you with the service or respond to your enquiry.
The same applies to those personal data that we collect from you in order to comply with our legal obligations (i.e. obligations that we are required to fulfil by law). Again, our cooperation will not be possible if you do not provide us with the personal data requested.
Legitimate interests
The safety of persons and property, the protection of the controller's legal interests and the protection of the controller's commercial interests, as already explained in the preceding paragraphs of this document.
The Controller processes personal data on the basis of its legitimate interests pursued by the Controller, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. The Controller shall carry out a Legitimate Interest Impact Assessment (LIA) before processing personal data.
Users or categories of users of personal data, if any
We will only share your personal data to the extent necessary for the performance of the specific service with photographers, videographers, drivers who provide transport for us, accommodation providers (e.g. hotels) that you have selected, food and beverage providers who work with us for the specific event, our additional and complementary service providers (e.g. our providers and organizers of afternoon activities), external accountants who issue invoices for services rendered, payment service providers, insurance companies, state authorities, local authorities, law enforcement authorities, courts and other entities (e.g. external collaborators - drivers, event organizers if they are external collaborators, etc.) for the purpose of establishing your identity
Information about transfers of personal data to a third country or an international organization
In individual cases, your personal data is transferred to third countries, but always with the adoption and observance of all the prescribed security measures. These third countries are countries outside the EU where the Dewesoft Group has its subsidiaries or distributors.
The period of retention of the personal data or, where this is not possible, the criteria to be used to determine that period
We will only process your personal data to the extent necessary for the purposes of the processing and for as long as necessary to achieve those purposes, generally for 5 years from the end of the conference, provided that the purpose of the processing of the individual data has been fulfilled in the meantime.
We process personal data until the purpose for which they were collected has been fulfilled, in particular where the processing of personal data is necessary for the purpose of or in connection with a contract concluded with us, except in cases where the retention period of personal data is prescribed by law. In these cases, we will keep your personal data in accordance with the legal provisions.
Personal data which we collect and further process solely on the basis of your consent will, in the event of revocation of consent, cease to be processed by us upon revocation.
Insofar as not otherwise provided for in this Privacy Policy or in other legal, regulatory or internal acts, the purpose of the processing of personal data shall be deemed to have been achieved when the maximum limitation period for asserting or defending claims arising out of a particular factual situation has expired (the general limitation period is 5 years or longer - 10 years). In the absence of special circumstances justifying longer retention of your personal data (e.g. assertion and/or defense of legal claims).
Information on the existence of the rights of the data subject to request access to personal data and rectification or erasure of personal data or restriction or the existence of the right to object to processing and the right to data portability: by written request sent to the Controller's address or by e-mail to info@dewesoft.com, the data subject may request access to, or the completion, rectification, blocking or restriction of, the processing of, or the erasure of, his or her personal data, to object to the processing of personal data concerning him or her, and to the portability of the data. The controller will decide on the data subject's request in accordance with the legal basis on which the processing of personal data is based.
Information on the right to withdraw consent where the processing is based on consent
You may withdraw your consent at any time without affecting the lawfulness of the processing of the data carried out on the basis of the consent until its withdrawal.
Information on the right to lodge a complaint with the supervisory authority
You may lodge a complaint with the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, e-mail: gp.ip@ip-rs.si telephone: 012309730, website: www.ip-rs.si).
Information on the existence of automated decision-making, including profiling, and, at least in such cases, meaningful information on the reasons for it, as well as the significance and foreseeable consequences of such processing for the data subject
We will not process your personal data in a manner which would constitute profiling, or any other automated decision-making based on them. The conference will consist of different sessions, from which the data subject will choose and register, and on this basis the organizer (controller) will draw up a program and guide him/her through the conference in the ways described above (e.g. by means of various reminders and information about the start, end, location, etc. of each session or accompanying activity).